FAQ and Help Center - Sony Version 1.5 for DVD Handycam

Import - Question

Import - Answer

What kind of things can the image capture environments do?

The capture environment allows you to capture still images, movies and sound. In this environment, you can import pictures and movies from your digital video camera and also record sound from your audio CD and mike.

back

Captured video is Jumpy and captures for 2 or 3 seconds

You will have to first enable DMA (Direct Memory Access) by Clicking Start menu, point to Settings, click Control Panel and then double-click System. Click the Device Manager tab and Double-click the Disk Drives icon, then double-click on the hard drive icon to display its properties.
* Click the System tab, and then click to select the DMA check box.

Install the Direct X8 from the ImageMixer CD ROM.

Make sure your V-Ram is

0MB and over. To check this is to go to Start menu - to program - to accessory - to system tools - to system information. Click the Tool menu and - Windows and to Direct X tools. Click the DISPLAY tag on the dialog box. There you should be able to check how much MegaBytes is allocated for memory.4. Try lowernig the resolution of your screen to 800X600 pixels and set capuring preferences to capture at MPEG-1.

Try running the file on another program other than ImageMixer and see if the result is the same.

Adjust the settings of capture preferences, and toggle the preview window setting device.

Note: USB capturing is set to 15 minutes by default. You cannot capture movies longer than 15 minutes.

back

I could capture the file but cannot play it.

Make sure you preview or play your captured movie files not from the capture mode but from the Album mode.

Make sure you had installed the drivers correctly and DirextX 8.0 from the CD ROM.

Enable DMA (from your devise manager). by Clicking Start menu, point to Settings, click Control Panel and then double-click System. Click the Device Manager tab and Double-click the Disk Drives icon, then double-click on the hard drive icon to display its properties.
* Click the System tab, and then click to select the DMA check box.

back

How to brighten Up the image? The captured image is too dark.

From the camera side, while the camera is ON, press the exposure button and the exposure bar will appear on the LCD screen. Turn the SEL/PUSH EXEC dial to increase or decrease the brightness. This have to be done before capturing or during capturing to PC.

back

The picture I captured is of poor quality and jumpy.

You will have to first enable DMA (Direct Memory Access) by Clicking Start menu, point to Settings, click Control Panel and then double-click System. Click the Device Manager tab and Double-click the Disk Drives icon, then double-click on the hard drive icon to display its properties. * Click the System tab, and then click to select the DMA check box.

Install the Direct X8 from the ImageMixer CD ROM.

Make sure your V-Ram is 40MB and over. To check this is to go to Start menu - to program - to accessory - to system tools - to system information. Click the Tool menu and - Windows and to Direct X tools. Click the DISPLAY tag on the dialog box. There you should be able to check how much MegaBytes is allocated for memory.

Try lowernig the resolution of your screen to 800X600 pixels and set capuring preferences to capture at MPEG-1.

Try running the file on another program other than ImageMixer.

back

What kinds of file format are possible to import in the import file mode?

In the case of Windows computers, BMP, JPEG or TIFF format for still picture files, AVI or MPEG1 for movie files and WAVE or MP3 for sound files.
In the case of Macintosh computers, QuickTime for picture files, movie files and sound files. Do not import GIF still picture files.

back

What is the difference between the import file mode and the album mode?

Import file mode is when you copy a file to a place in your PC that you already specify in your preferences and this file is shown in your album as a thumbnail. The "Add thumbnail" in the album mode, you do not copy the file to the album but you only register the attributes and other information of the file to the album.

back

Can I import MP3 format sound files from my audio CD?

No, you cannot. You can only be able to import WAVE format sound files.

back

I inserted my audio CD but the track list did not appear.

For Windows PC users, please check whether the CD-ROM drive where you inserted the audio CD is correctly selected.
For Macintosh users, please check whether another CD player software is already running.

back

Recording does not start when I click the recording button. (There is a time lapse before recording begins.)

In order not to let your recorded data starting halfway, you will have to save some time for your data. In short, you will have to press the recording button before the start of the position you are going to record.

back

Is it possible to record one complete song from start to finish?

For Macintosh users, drag and drop the track name to the list of the album file thumbnails and you can easily record a complete song.
For Windows users, we are sorry, there is no immediate users support at the moment.

back

The recorded sound quality is not so good. (There are lots of noise interferences)

In cases when using the built-in mike of your PC, noise interferences may occur due to the operations of the hard disk, so we recommend you to use an external mike when recording. Also check your sound control preference whether the volume control had been set low.

back

I cannot hear any sound when I played the sound file; the volume is too low.

a) Movie files captured from Windows 98 do not contain sound.
b) Make sure PC master volume is ON; and test with a different media sound file to make sure PC produces sound. Open your sound control preference and check whether the volume control level had been set low.
c) USB driver has been installed properly and "Sony Digital Audio Device" is selected on Imagemixer capture environment preference setup.
d) No other conflicting movie editing software is present and DMA is enabled.

back

I cannot record voice or sound while previewing a file in my album.

The original file that corresponds to the file in your album might have been deleted or damaged. If the place where the original file was saved has been changed or removed, you cannot record nor can you preview.

back

How do I record still pictures taken by my camera?

Connect your camera and click the Still Picture Display button (digital camera icon at the top left corner of the screen).
The still picture taken by your camera appears and by clicking the Import button (right arrow icon at the top right corner) after clicking and selecting the optional still picture, the still picture is imported to the selected album.

back

Why does my camera not get recognized?

Insert the DVD disc in your camera.
Check the USB cable connection.
Reconnect the USB cable.
When using a device such as a USB hub, connect the PC and the device directly.
Select "view and edit" for the camera's mode dial.

back