|
|
FAQ and Help Center - JVC Version 2.0 |
|
| |
|
|
|
|
|
|
| |
|
|
 |
|
|
|
|
|
 |
|
|
| |
|
|
|
|
| |
|
Import - Question |
|
|
| |
|
|
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
|
|
|
| |
|
|
|
|
|
| |
|
|
|
|
|
| |
|
|
|
|
|
| |
|
|
|
|
|
| |
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
Import - Answer |
|
|
| |
|
|
|
|
|
|
| |
|
|
What kind of things can the image capture environments do?
The capture environment
allows you to capture still images, movies and sound. In this
environment, you can import pictures and movies from your digital
video camera and also record sound from your audio CD and mike.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
What kinds of file format are possible to import in the import
file mode?
In the case of Windows
computers, BMP, JPEG or TIFF format for still picture files, AVI or
MPEG1 for movie files and WAVE or MP3 for sound files.
In the case of Macintosh computers, QuickTime for picture files,
movie files and sound files. Do not import GIF still picture files.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
What is the difference between the import file mode and the album
mode?
Import file mode is when you copy a file to a place in your PC that
you already specify in your preferences and this file is shown in
your album as a thumbnail. The "Add thumbnail" in the album mode,
you do not copy the file to the album but you only register the
attributes and other information of the file to the album.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
My memory card does not show up on the screen. (Memory card
cannot be confirmed)
Image Mixer searches for the memory card, and if they support
each other, the content will be displayed. In other words, the
memory card must be one that is used by a digital camera that is
compatible with ImageMixer.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
My memory card was confirmed but its contents (images) do not
appear.
The memory card is empty or part of the content (images) in the
memory card has been damaged.
Make sure the switch on the camera is on the correct setting to
allow the PC to read images from the Memory Card. View your camera
manual for the details. "Memory" has to be selected on camera mode
switch, and the folders plus sub folders in the memory stick
checked.
Choose the Memory Card option (icon) in the capture mode.
Probability that the files in the Memory Card has been damaged.
Make sure images are actually saved the memory stick and, try
refreshing the data in Image mixer by clicking the button with the
exclamation mark.
For some cameras, you need to install PTP manager. Please check your
camera manual for details.
Make sure PC and camera are connected properly and use Windows
explorer to check for the memory stick drive in My Computer folder.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
"Camcorder not found" error on screen.
a) This error message appears when the 1394 (I-link) icon is
selected but the connection is USB. You need to connect using I-Link
cable in oerder to use the 1394 i-link connection. To correct this,
you need to click the USB button since you are connecting to the PC
by USB.
b) Using I-link connection but the PC has not made contact with
camera due to incorrect installation of software. You will need to
reinstall the software while disconnecting the cord to the PC and
try again.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
I cannot import images directly from my digital camera.
Using a USB cable or other device, connect the digital camera to
your PC. Your PC will then be able to confirm the memory card in the
camera and you can be able to import images directly.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
Even though my digital camera is connected to my PC, the images
in my memory card do not show up on the screen.
Please check and change the switch mode on your
camera. It should be in memory mode for it to capture image from
memory card. Also make sure you installed the drivers properly. If
your memory card appears as a removable disc in your computer, then
your connection is fine.
Also , refresh the reading of the memory card in the ImageMixer
application by clicking the Exclamation mark button in on the top.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
I cannot find any images in my memory card even though I have
inserted the memory card into my digital camera.
When you insert a memory card into a digital camera that is
connected to your PC, the thumbnail window needs to be updated.
Please click the "Refresh data from memory stick" button with the
exclamation mark on it.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
Can I import MP3 format sound files from my audio CD?
No, you cannot. You can only be able to import WAVE format sound
files.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
I inserted my audio CD but the track list did not appear.
For Windows PC users, please check whether the CD-ROM drive where
you inserted the audio CD is correctly selected.
For Macintosh users, please check whether another CD player software
is already running.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
Recording does not start when I click the recording button.
(There is a time lapse before recording begins.)
In order not to let your recorded data starting halfway, you will
have to save some time for your data. In short, you will have to
press the recording button before the start of the position you are
going to record.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
Is it possible to record one complete song from start to finish?
For Macintosh users, drag and drop the track name to the list of
the album file thumbnails and you can easily record a complete song.
For Windows users, we are sorry, there is no immediate users support
at the moment.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
The recorded sound quality is not so good. (There are lots of
noise interferences)
In cases when using the built-in mike of your
PC, noise interferences may occur due to the operations of the hard
disk, so we recommend you to use an external mike when recording.
Also check your sound control preference whether the volume control
had been set low.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
I cannot hear any sound when I played the sound file; the volume
is too low.
a) Movie files captured from Windows 98 do not contain sound.
b) Make sure PC master volume is ON; and test with a different media
sound file to make sure PC produces sound. Open your sound control
preference and check whether the volume control level had been set
low.
c) USB driver has been installed properly and "Sony Digital Audio
Device" is selected on Imagemixer capture environment preference
setup.
d) No other conflicting movie editing software is present and DMA is
enabled.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
I cannot record voice or sound while previewing a file in my
album.
The original file that corresponds to the file in your album
might have been deleted or damaged. If the place where the original
file was saved has been changed or removed, you cannot record nor
can you preview.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
Jumpy frames and sounds during playback of streamed files
You will have to first enable DMA (Direct Memory Access) by
Clicking Start menu, point to Settings, click Control Panel and then
double-click System. Click the Device Manager tab and Double-click
the Disk Drives icon, then double-click on the hard drive icon to
display its properties.
* Click the System tab, and then click to select the DMA check box.
Install the Direct X8 from the ImageMixer CD ROM.
Make sure your V-Ram is 4.0 MB and over. To check this is to go to
Start menu - to program - to accessory - to system tools - to system
information. Click the Tool menu and - Windows and to Direct X
tools. Click the DISPLAY tag on the dialog box. There you should be
able to check how much MegaBytes is allocated for memory.
Try lowernig the resolution of your screen to 800X600 pixels and set
capuring preferences to capture at MPEG-1.
Try running the file on another program other than ImageMixer.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
"Check Mode on Camera" or "Camcorder cannot be found" message
appears.
This means there is not yet a connection between the PC and the
Camera. You will mage to check that the cord is firmly connected
both sides and check the Camera settings to make sure that the USB
stream is set ON. To know more about this setting, please view your
camera manual under Image Capturing or Streaming.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
I can capture only images and no sound.
this is common with people using windows 98 (win 98 2nd edition
is OK though).
By entering the preferences at the capture mode, the USB capture
device has to be set to "Sony digital Imaging audio" for sound to be
also captured.
Maybe the Master volume at the PC audio setting has been set to
Mute. You can check that by double clicking the speaker icon on the
lower right menu tray.
The driver has been installed wrongly (by connecting the USB cord to
the PC before installing the driver). They would have to go to the
device manager, and uninstall the USB driver and reinstall it
without the USB cord attached to the PC. To delete the USB driver,
they shoud go to the device manager, select the 3 drivers (Composite
USB Divice, USB Audio Device and USB Device) that were installed
incorrectly and delete them. reboot and reinstall the drivers again.
If all doesnt work, then something is wrong with the sound card in
the PC.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
I cannot capture images to my PC.
First , Please check whether USB streaming is set ON on your
camera. Secondly, you check whether the camera Power switch is set
to CAMERA (Name may vary according to your camera so please refer to
its manual) .
Also make sure you installed the USB drivers correctly.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
Is it possible to import movies directly from my digital video
cameras?
For Windows users, you can import movies directly form your
digital video cameras using USB connection or IEEE1394 connection.
In the case of Macintosh, you cannot import movie files.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
My digital video camera cannot be confirmed.
Please check whether
the camera model you are using is compatible with ImageMixer.
Please connect your camera to your PC using a USB cable to its USB
port. Explanation on how to connect your camera to your PC can be
found in the explanation book that came with your camera.
Please recheck your USB cable connection.
If your PC does not support USB connection for movie imports, you
will have a message appearing on your screen reading: "Connection
with the peripheral is invalid. Please confirm the connection
between your PC and the peripheral ".
For windows users, please open your device manager, click "sound
video and game controller", and check whether your PC has confirmed
your digital video camera.
Remove all other USB interface devices and recheck.
If you are using a UBS Hub device, please reconnect your PC directly
to the USB interface and recheck.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
Why does it take so long to record movie files to the album?
If you have already
selected "convert to MPEG file" in the preferences section before
recording, then the MPEG conversion may take some time.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
Why does importing stop when the amount of space set at the
preference set up has been reached?
Image Mixer supports
the import of AVI files but, according to AVI Standard, you can only
import up to 4GB. When importing AVI files, or FAT32 file system,
you could only import up to 4GB, and the longest time you can import
file is about 10 minutes.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
When can I remove the USB cable that is connecting the PC to the
Video camera etc.?
When you have images
beign displayed on the preview window, do not remove the USB cable.
If you want to remove the cable please do so after you have quit
running the Image Mixer software.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
Even though I have connected my video camera to the PC, no images
show up.
Please make sure that
USB streaming in set "ON" in you camera. (See your camera manual for
USB set up details.)
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
Is it possible to import movies directly from digital video
cameras?
For Windows users, you
can import movies directly form your digital video cameras using USB
connection or IEEE1394 connection.
In the case of Macintosh, you cannot import movie files.
back
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
I cannot control my digital video camera.
Click the "Reset
connection" button and reset the connection between your PC and your
digital video camera. Also, please check whether your camera is
supported by ImageMixer or is compatible with ImageMixer.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
How long does it take a recorded file to be added to the album?
If you have already
selected "convert to MPEG file" in the preferences section before
recording, then the MPEG conversion may take some time.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
Why does importing stop before the amount of HDD space set at the
preference set up has been reached?
Image Mixer supports
the import of AVI files but, according to AVI Standard, you can only
import up to 4GB. When importing AVI files, or FAT32 file system,
you could only import up to 4GB, and the longest time you can import
file is about 10 minutes.
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
I would like to change the mode of my digital device.
When images are
displayed on the preview window, do not put Off the power swith of
your video camera nor should you do any mode changes. You can swith
Off or do mode changing after you quit running Image Mixer. If there
is a tape in the video camera when the mode of the camera is on VCR,
the camera automatically swithes Off after a certain period. When
you want to import or capture images at the VCR mode, please remove
the tape from the camera .
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
The Video Camera automatically switches Off when it is on
VCR/Player mode.
When there is a tape in
the video camera when the mode of the camera is on VCR/Player, the
camera automatically swithes Off after a certain period. If you want
to import or capture images at the VCR/Player mode, please remove
the tape from the video camera .
back
|
|
|
|
| |
|
|
|
|
|
|
| |
|
|
When I change form VCR/Player mode to Camera mode, the control
buttons for the video camera on the Image Mixer software do not show
up properly.
If you switch swiftly
from VCR/Player mode to Camera mode, there are cases when the chages
between modes cannot be detected. Please switch or change slowly
from one mode to another.
back
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
