FAQ and Help Center - JVC Version 1.7

General - Question

General - Answer

What should I do when my camera is not recognized?

Please try rebooting Windows or reconnecting the device.

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Even though there is enough available hard disk space, why can't I write compiled videos?

You cannot write files over 4GB.
If the drive in which your Windows OS is installed does not have enough available space, you cannot write because necessary temporary files used for writing cannot be generated. Please make sure the drive in which Windows is installed has enough free space before writing.

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When my camera is connected by USB, the PC freezes and the screen becomes dark.

Update the driver of your PC's graphics board or sound board to the latest version.
You should be able to download this update from the website of your PC manufacturer, or graphic board or sound board manufacturer.

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When playing or recording a movie, the sound is out of sync and the image is jumpy (skips frames).

Check whether the PC you are using meets the ImageMixer Specifications.

If it does meet the Specifications, try the following solutions:

Solution 1
1: Open the Preferences on the [Import] screen of the [USB] mode.
2: Switch the preview type from [TYPE1] to [TYPE2] on the [Import Preferences] screen.

If Solution 1 does not work:

Solution 2
1: Update your PC's sound driver to the latest version.

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I connected my camera via USB and started up ImageMixer, but the message [Deck not connected] appears, and the camera is not recognized.

* Check the USB cable connection.
* Check that the driver is correctly installed by viewing the Device Manager.
* Try removing any other USB peripheral devices.
* If you are using a USB hub, try connecting the PC and camera directly.
* Check whether the version later than DirectX8.0a is installed.

Steps in checking your DirectX version:
1. Select [Start] - [Run].
2. Enter "dxdiag" and click [OK]
3. The [DirectX Diagnosis Tool] is displayed.
4. Check the DirectX version from the [System Info] option in the [System] tab, and perform one of the following functions:

If the version installed is earlier than DirectX8.0a:
From the [Add and Remove Programs] (or [Add and Remove Applications]), uninstall ImageMixer, and make sure to install ImageMixer from the CD-ROM after installing DirectX8.1.

If the version installed is later than DirectX8.0a:
From the [Add and Remove Programs] (or [Add and Remove Applications]), uninstall ImageMixer, and reinstall it from the CD-ROM.

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Is it possible to restore videos imported from digital video cameras to the digital video camera tapes?

In ImageMixer, the function of exporting videos to digital video camera tapes is not available.

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Using ImageMixer, I can only burn a VCD. Is there anyway to upgrade the software to enable it to burn DVD's?

Users of ImageMixer for JVC Version 1.7 can obtain the DVD upgrade from the following download page:

ImageMixer DVD Upgrade for JVC Version 1.7 (Win)    

ImageMixer DVD Upgrade for JVC Version 1.7 (Mac)    

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Why is the video quality poor when I capture video through the USB port using Pixela's ImageMixer software?

Due to technical constraints of the USB format, the video quality you can capture is only MPEG-1. In order to capture the highest quality video, we suggest you use the IEEE 1394 port on your camera. You will need a IEEE1394 port on your PC as well as an appropriate cable and the ImageMixer software.

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The fonts appear in codes after I installed the ImageMixer software.

This might be caused by a font allocation between Imagemixer and another program in your computer.
The first option we can advice you to do in order to rectify this font problem is this:

1. If 'Adobe Type Manager' is not installed in your computer, download and install the
   'Adobe Type Manager' (ATM light) from Adobe's website.
   
2. Start the Adobe Type Manager program. Select 'Symbol' font from the list, and click the delete button.
   
3. Again, select the 'ZapfDingbats' font and delete it.
   
4. Start ImageMixer and check. The fonts should work fine.  

If the above doesn't work out, then please check:

1. 1. That the PC spec meets the full requirements to run the ImageMixer application.
   
2. That the ImageMixer was not installed in a removable (or separate) disc. Which might cause the files to be scattered in between discs during installation. (And that the software was installed using Administrator authority for Windows 2000 & Windows XP users.)
   
3. That the USB drivers were installed correctly during installation. (Please check that there is no question mark on any of the drivers in your Device Manager panel.) You can check this by Selecting “Start” -> “Control Panel” -> “System” -> “Hardware” tab -> and click on “Device Manager” button. (This process may vary according to your OS so please make reference to your camera manual on how to check/delete USB driver)
   
4. That the language chosen during installation process was the correct one you wished to install.
   
5. That the language you chose during installation is compatible with the OS you are running. Example: If the OS language of your PC is in Italian and you chose English for language selection during installation, there could be a font problem when running the software. To check your OS language set up please go to Start Menu -> Set up -> Control Panel -> Regional Settings -> and check the tabs telling which language your OS has been generally set to
   
6. That you have set the screen resolution and screen display to the required levels. Or you can increase the screen resolution and screen size of your PC. This can be done by going to your control panel, double click the screen icon, click the set up tag and adjust the screen resolution to True Colors and size to 1024x768 Pixels.
   
7. That there is no other movie (MPEG) editing software that might be conflicting with the ImageMixer software causing the fonts to show up in codes.
   
8. That there is no translating software in the OS system that might be messing up with the languages during installation and when running the program.
   
9. That you have the necessary basic font need to run the program (Please check that you have the “MS Sans Serif” font installed in your OS.) If the above did not work out, there could be something incompatible with the OS you are using. Maybe you upgraded the OS in the past causing some changes in the font display of the OS. Or Upgrading the OS from a Windowsdows 98 or Windows 95 machine (both of which do not reach the requirement of the software), to a later version (windows 98 SE or later). Though the OS in after upgrading is OK, the machine itself (CPU, Graphic board, soundcard, fonts etc) runs on the old platform, which might also cause the font display problem.

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I could not click the "Next" button during installation (at Users Information)

Have you typed in your user information (company name, personal name etc)? If you have not yet completed this section, you cannot proceed to the next section. If you cannot proceed without typing in the company name section, please type in "personal" and proceed to the next section.

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My hard disk capacity (space) is not enough. Can I install ImageMixer in a different drive or to an external hard disk?

Yes you can.

For windows users, create a folder in the drive you are going to install the application and install the application into that folder.

For Macintosh, use an installer and choose the drive you want to install the application and proceed.

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How much disk space will ImageMixer use for the installation?

You will need 200MB for Windows users and 100MB for Macintosh users.

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I would like to reinstall the ImageMixer software. What should I do with image files I have already created and are still on my hard disk?

For Windows

Since you will have to first uninstall (remove) the ImageMixer software from your PC before reinstalling, it is safe to first go to (HDD)-(Program Files)-(Pixela)-(ImageMixer) folder. Then copy the (Capture)(Convert)(Userdata) folders from the ImageMixer folder to a different location. If you had saved files in a folder different from that created by the ImageMixer application, you will have to do the same and copy the files to a different location.

After reinstalling the new ImageMixer, you then copy your files/folders into the new ImageMixer folder and you can be able to use your images and pictures again.

For Macintosh

Copy the (Capture)(User Data)(Album library) (Convert) folders found within the ImageMixer folder to a different location. If you had saved files in a folder different from that created by the ImageMixer application, you will have to do the same and copy the files to a different location. After reinstalling the new ImageMixer, you then copy your files/folders into the new ImageMixer folder and you can be able to use your pictures and images again.

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I cannot install the application/software.

Please check the operating enviroment of your PC to see whether Image Mixer is compatible or not.

Also, for Windows2000 and WindowsXP enviroments, please install with Adminstratior's authority.

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Installation Problem. "Environment Not Compatible" message kept appearing.

Make sure your PC meets the requirements for the software to operate. Please check the PC requirements needed to operate Imagemixer found in your Camera's manual Or use your explorer to view the manual document in the CD ROM.

The resolution of your PC is not in line with that required by the software. Increase the screen resolution and screen size of your PC. This can be done by right clicking anywhere on your desktop and then choose property. Click the setup tab and adjust the screen size & resolution. Set the screen size and resolution to level above 800x600 pixel , at above 16bit colors.

(Please note that irregular screen size/resolution like 1024x480 is not supported.)

Then press OK button and restart installing the software.

Windows XP and Windows 2000 users, please first log in your PC with admin authority, check screen size and resolution before installing the software.

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Cannot install USB driver. USB Unnamed/unavailable message appears

You might have installed the driver incorrectly. You will have to first un-install the USB driver and then re-install it the proper way. The driver has been installed wrongly (by connecting the USB cord to the PC before installing the driver). You would have to go to the device manager, and uninstall the USB driver and then re-install it without the USB cord attached to the PC. To delete the USB driver, go to the device manager, select the 3 drivers (Composite USB Divice, USB Audio Device and USB Device) that were installed incorrectly and delete them. reboot and reinstall the drivers again. More information on how to uninstall the driver, please check your manual that comes with your camera.

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Error message in XP when installing the software and drivers.

This is one of many Win XP warning signs. The message usually states that it is highly not recommended to install the present software as it is has not passed the Windows logo test and that if the user installs it, the program might mess up their system.

ImageMixer is a highly classified application and has been thoroughly tested on all windows platforms including Windows XP and there has been no problem with the software running on Win XP OS. If you are new to Win XP and have come across that kind of warning message for the first time, continue installing the software by clicking the "Continue anyway" button.

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My PC disc space has become dramatically low since start using Imagemixer.

Probability that large movie files are still saved in HardDisc even though the thumbnails were deleted. Please check location (folder) of your saved movie files and delete unwanted ones. Also try emptying the Temp folder or run the clean disc utility in your system tools.

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"DLL library" error appears during or after installation.

a) The software did not install properly due to a component missing file. If the software is a copied version or unregistered, such errors can be frequent.

b) A "Speed acceleration utility" is probably installed in the OS interfering with the installation process. Quit all background program before installation.

c) Corrupt or damaged files are in the hard disc. Run the clean disc utility, then scan disc utility to correct any damages.

d) Turn off any anti-virus utility.

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Cannot install the USB driver

a) Sometimes this error occurs when for some reason the installation program is unable to decompress a file necessary for the installation process. You will have to try the Hard Drive Installation process. That means you will have to first copy the content of the CD ROM into a folder in the hard drive (Desktop is preferred) and then install the ImageMixer software + drivers

b) If the same error occurs even when installing from the hard drive, then reboot the PC in Safe Mode and then try installing the ImageMixer software from the hard drive in Safe Mode.

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"imxinput.exe has encountered a problem. This program needs to be closed."

a) This problem could be caused by removal of the Capture & Convert folders from their original location within the Pixela folder. If you have relocated any of these folders, return them to their original position.

b) If you have changed the Path of the destination folders (for storing files) then do not remove that folder form its location. If your destination is a folder in a removable disc, then you will have to connect it to the PC and before running ImageMixer.

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"Illegal error operation. program will be shut down. Please contact program vendor" error

The "illegal operation" could cover a wide range of errors not necessary caused by ImageMixer.

The most common causes of an illegal operation include a conflict between ImageMixer and another software or a different USB driver in the system; or a memory-management problem between ImageMixer and another application running in the background. Many of these types cause illegal operation errors.

The System File Checker and Dr. Watson utilities included in Windows 98 might help you to track the source of your problem. To find these programs, go to the Start menu, then to Programs, Accessories and System Tools. Open the System Information program and look under the Tools menu to find the utilities.

The System File Checker can restore damaged system files, while Dr. Watson records what your computer was doing when it crashed and may offer suggestions as to why.

Also check the Microsoft Web site at support.microsoft.com/search. And search for "illegal operation," to have more ideas of the problem. Solutions will vary depending on the PC's condition.

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"imagemix.exe application error" memory could not be read. Instruction 0x00401c2c - memory address 0x698AB58E.

These are called "Stop Messages". STOP Messages 0x00000 are related kernel problems that are caused when the operating system attempts to load a page into memory from the paging file on the hard drive, but is unable to access the page, due to either a software or hardware failure. The system generates a fault, which indicates that invalid system memory has been referenced.

This fault can occur due to many varieties of error conditions, such as a boot virus in the PC, a conflict with another software, or faulty hardware (typically a defective RAM). A faulty CD ROM drive, Disk acceleration utilities in the Hard Drive, Bad sectors (partitioning) in the hard drive. Etc.. In these 0x00 errors, if the scan disc utility cannot correct the problem, then the cause can be more complex than imagined. You would have to check the PC manufacturer for advice on the particular error.

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ImageMixer always disappears when double clicking the capture environment button

If you have been downloading images to a removable disk, then there is a high probability that the path set in the capture environment preferences is still pointing to the removable disk. If this disk is unplugged, or is not connected to the PC, and run ImageMixer, when you click on the capture environment button, the software searches for a place to save files that will be captured. When the path to the removable disc is still present in the preference set up but the disc is not connected to PC, then IM searches, reaches a dead end and quits automatically because the place to save captured files has vanished. My advice is to make sure the removable disk is accessible from PC before running IM. By doing so, IM successfully find the removable HD when the capture mode button is clicked.

It would be better also to change the path where ImageMixer will be saving captured files and images to the original Capture Folder found inside the ImageMixer folder. This is the default path set when IM is installed into all PCs. If the path to this folder is not changed, IM can work fine. So you can advice the user to use the default "Capture" folder to save images and then manually copy images from this folder to the removable disk.

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Cannot access the Capture environment

a) This problem is caused because you might have removed the Capture and Convert folders from their original position. The PC still keeps position of these folders in memory from the installation process. What I can advise you is to uninstall the software using the Add/Remove programs in the control panel. Then go to the Program Files folder and delete the Pixela folder manually. Then go to the data in the Installshield folder and delete the folder containing the ImageMixer install content data ( the folder is named like: "{13413C6C-C640?c?c."}.. By deleting this folder, the PC now has no memory that ImageMixer was ever installed in the machine. Then restart the PC and reinstall the ImageMixer software. It should be OK.

b) If however, the above doesn't work, then when the SAVE AS dialog box appears, choose capture folder as option and continue. This could cause ImageMixer to create a new caption folder where to store new images. Do the same for the environment Convert folder too.

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Cannot install the software on the CD ROM

a) Please do a Hard Drive installation. First, copy the content of the CD ROM into a folder on the desktop. The install from the desktop. If the error still persists, then reboot PC in Safe Mode and do a 2nd Hard Drive installation.

b) Try CD on another PC to check whether it is not faulty. If the CD ROM is faulty, he will need a replacement from Pixela or Sony.

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CRC error: the file c:\program file\pixela\imagemixer\immix res.dll doesn`t match the file in the setup.cabfile.

CRC errors sometimes crop up when the HDD is partitioned with Linux installed in one of them or when there is a Linux path interference during the set up. If you simply restart/reboot your PC, things should return to normal.

Also, CRC errors occurs to warn the users that there has been a blockage in getting some data from the CD ROM during installation. This can be due to a faulty CD ROM of a corrupted data. Below are some solution options. Please reboot and run IM after each solution attempt.

Install IM in Safe Mode from the desktop.

Clear the Temp folder, or Rename the Temp directory to TempOld, and then create a new folder named Temp

Uninstall IM and rename the InstallShield folder (located in the C:\Programs Files\Common Files\ directory) to InstallShieldOld. Then install IM again.

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Cannot print images; Cant print certain sizes.

From the album environment, select thumbnail of picture you wish to print, choose PRINT from thumbnail menu. On the print layout setting window, click the printer icons on the lower right. Here you will be able to choose your printer, adjust printer setting and paper size.

If you cant print in certain sizes set on the imagemixer (example 4x6), then your printer does not support those sizes. What the software does is to send the data fed to it to the printer. So if the printer setting are not in line with the software, some problems will arise. Please check the setting of you printer including the sizes of papers it supports etc.

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I want to send a scene from a captured movie as email attachment.

First, enter the album mode, select the movie that contains the scene you wish to send as emaill. Then from the thumbnail menu, select "Export within album as picture". This will bring out the format setting dialog. From there you can select the picture scene in the movie you want to email, choose the format of the picture file (BMP or JPEG) and click OK. A new picture will be added to the album. You can view the location of the new picture and use it as an attachment on your mailing application.

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I want to burn my edited file/movie to CD. I need to copy (write) files to CD.

To be able to write or copy to CDs. First you need a CD - ROM that is capable of writing data to CDs. These are called CD-R or CD-RW Drive. Recently most PCs come with CD-R or CD-RW ROM drives. If your PC only has a CD - ROM drive, then you will need to buy one.

Secondly, you will need a software to use for writing or burning data to disk. ImageMixer does not have that function. (The ImageMixer VCD/DVD does.) With the writing/burning software installed, you will have to configure the software (in the software preferences) to use the CD-R drive on your PC as the drive to write and burn CDs and at what speed etc. After all this is done, he can be ready to burn/write CDs, music or data, by drag and drop.

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Where in my PC are my pictures located?

a) Check the folders inside the Pixela folder in your Program files. (Open the My Computer - C drive - Program files folder - Pixela). Usually the Capture and Convert folders.

b) In the Album environment, you can select the information viewer setting to show you specifically the Path where each file is located.

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PTP Manager cannot be installed

a) PC spec problem. Your PC might be having a compatibility problem with the PTP manager. There might be a conflict with another program for transferring pictures to PC in you computer. I can advise to copy the content of the CD ROM to a folder in the hard disc (desktop preferred). Reboot PC in Safe Mode, and try installing the PTP Manager from the folder in your hard disc in Safe Mode.

b) Remove the Installed ImageMixer and Firsts install the IM before PTP Manager.

c) PTP Manager runs in Windows platforms .

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Unknown characters, similar to Greek fonts, appear in program.

This might be caused by a font allocation between Imagemixer and another program in your computer.

The first option we can advice you to do in order to rectify this font problem is this:

If 'Adobe Type Manager' is not installed in your computer, download and install the

'Adobe Type Manager' (ATM light) from Adobe's website.

Start the Adobe Type Manager program. Select 'Symbol' font from the list, and click the delete button.

Again, select the 'ZapfDingbats' font and delete it.

Start ImageMixer and check. The fonts should work fine.

If the above doesn't work out, please try out the option below:

First you need to find out the exact symbol font ImageMixer is using and remove this font from the Font folder to a different location but do not delete it. This will force ImageMixer to choose the correct font next time it is started. Other font folders are located in places such as Acrobat Reader or ACROREAD. Also, there may be hidden font files. So, when you find strange fonts that your ImageMixer is using, remove these fonts plus hidden fontfiles to a different location. entire PC including hidden files.

Also, some PCs have several versions of Acrobat reader, so we recommend you to delete all Acrobat Reader programs, reboot PC, re-install the ImageMixer software and then download and install the latest version of Acrobat Reader from Adobe website.

We highly recommend not to completely delete you symbol fonts from your PC, but move them to a different location within the PC. They might be of use to other application.

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